Mission

The Wolverhampton Health Advocacy and Complaints Service (WHACS) is  for NHS patients who are Wolverhampton citizens, and who have a difficulty or complaint regarding the service they get from the NHS

The service provides Help from the Professionals to support you make a complaint about Health Services.
We train unemployed people from within the community to become qualified professional advocates, so that the service is from, by and for Wolverhampton citizens.

If you are interested in training to become a paid advocate, email us

Young people from some of our schools will be taking ppart in a design competition to create out logo.

WHACS is committed to being a professional advocacy service for the people of Wolverhampton, run by the people of Wolverhampton.

We follow the advocacy principles in our work:

What is Advocacy

The service aims to support and assist the disabled person in expressing themselves, resolving an issue and trying to get the desired service/outcome.

The advocacy service operates within the guidelines set down in the Advocacy Charter 2002 and Quality Standards 2006 (action4advocacy pub.):

1 Clarity of Purpose
The advocacy  scheme will have clearly stated aims and objectives and be able to demonstrate how it meets the principles contained in this Charter. Advocacy schemes will ensure that people they advocate for, service providers and funding agencies have information on the scope and limitations of the schemes’ role.

2 Independence
The advocacy scheme will be structurally independent from statutory organisations and preferably from all service provider agencies. The advocacy scheme will be as free from conflict of interest as possible both in design and operation, and actively seek to reduce conflicting interests.

3 Putting People First
The advocacy scheme will ensure that the wishes and interests of the people they advocate for direct advocates’ work. Advocates should be non-judgmental and respectful of peoples’ needs, views and experiences. Advocates will ensure that information concerning the people they advocate for is shared with these individuals.

4 Empowerment
The advocacy scheme will support self-advocacy and empowerment through its work. People who use the scheme should have a say in the level of involvement and style of advocacy support they want. Schemes will ensure that people who want to, can influence and be involved in the running and management of the scheme.

5 Equal Opportunity
The advocacy scheme will have a written equal opportunities policy that recognises the need to be pro-active in tackling all forms of inequality, discrimination and social exclusion. The scheme will have in place systems for the fair and equitable allocation of advocates’ time.

6 Accessibility
Advocacy will be provided free of charge to eligible people. The advocacy scheme will aim to ensure that its premises, policies, procedures and publicity materials promote access for the whole community.

7 Accountability
The advocacy scheme will have in place systems for the effective monitoring and evaluation of its work. All those who use the scheme will have a named advocate and a means of contacting them.

8 Supporting Advocates
The advocacy scheme will ensure advocates are prepared, trained and supported in their role and provided with opportunities to develop their skills and experience.

9 Confidentiality
The advocacy scheme will have a written policy on confidentiality, stating that infor­mation known about a person using the scheme is confidential to the scheme and any circumstances under which confiden­tiality might be breached.

10 Complaint
The advocacy scheme will have a written policy describing how to make complaints or give feedback about the scheme or about individual advocates. Where neces­sary, the scheme will enable people who use its services to access external inde­pendent support to make or pursue a complaint.

 

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