WHACS – NHS Complaints Advocacy Service – Delivered by Healthwatch Wolverhampton. Healthwatch Wolverhampton acts as the independent voice of local people, using feedback from services and information from complaints. We champion quality health and social care services for people across Wolverhampton.
What is WHACS?
WHACS provides practical advocacy support and information to people who want to complain about an NHS service. It is funded by Wolverhampton City Council, for Wolverhampton citizens. Advocacy provides practical support and information to people who want to complain about an NHS service.It also supports people who want to make a complaint on someone else’s behalf.
The service aims to help people understand what their options are and to support them through the NHS complaints process to ensure they get the best possible resolution. Every person who accesses the service will have different needs and every complaint is different which is why the service adapts the approach it takes to each case and tailors the support it provides to meet individual needs.